Who can I go to for more information?
If you have broad questions about care provision, please do have a look at the Useful links page, which provides contact details for a range of independent advice providers.
VISITORS: When can my family and friends visit me?
At any reasonable time of the day or night. We have no visiting hours and you are free to entertain your visitors whenever you wish. This may be in the privacy of your own room or in the communal areas of each home. When visitors call we will ask you if you wish to receive them before showing them to your room. If you wish for your visitors to have refreshments when they arrive please just ask.
GOING OUT: Can I go out with my family and friends?
Of course - you are free to come and go as you please.
FURNISHINGS: Can I bring my own furniture, TV etc?
Yes. All rooms are furnished for your comfort but we are happy to remove furniture if you wish to bring your own pieces. You are encouraged to bring as many personal items and photographs as you wish as this makes your room truly your own. All electrical appliances must be tested prior to use, unless new. If you wish to have your own phone line fitted in your room, then this is to be dealt with on a personal level with BT.
POST: How do I receive my mail?
All mail will be delivered to your room daily, unopened.
NEWSPAPERS: Do you offer daily newspapers?
Our home has a daily newspaper delivered for the communal areas. If you wish for a personal newspaper this can be arranged through the Manager, and your bill for this service will be produced to you on a weekly basis.
GP AND HEALTH SERVICES: Can I keep my own GP?
This depends on the Doctor. If you are a local and have a local GP then there is no problem. However, if you have moved into the area, then your GP is unlikely to be willing to travel to see you and you will need to register with a local GP. Staff will be happy to assist in this instance.
DENTIST/CHIROPODY: How do I get to see a Dentist or Chiropody?
All services which were previously available to you remain so. We have dentists, opticians and Chiropodists who visit each home on request. There may be a charge for Chiropody and dental care.
HOSPITAL: How do I keep my hospital arrangements?
If your relative is not able to accompany you to hospital appointments then we will arrange for a member of staff to go with you. We will arrange the transport to and from the hospital via the ambulance service. It is important to inform us of any appointments as soon as possible.
Is there anywhere for relatives to stay?
Our home does not have a permanent facility for visitors to stay overnight, however there may be circumstances when the management would like to/need to accommodate such a request. On these occasions each case will be dealt with on an individual basis.
Are there hairdressing facilities?
If you wish to continue to use your own hairdresser this can also be arranged for a small charge on the remaining days each week. This would need to be booked via the manager.
Are there any restrictions that affect me?
Restrictions are kept to a minimum and you have the freedom to choose your own lifestyle, so long as this does not infringe on the rights of others. Our philosophy is to make our Home as flexible as possible. There are no set times for getting up and going to bed. Some residents like to rise early, others prefer a lie in.
What happens if I become ill?
You will continue to be looked after in the home if you fall ill. Should you have to enter hospital, then your room will be kept available while you are there. So far as possible you will be cared for, as you would be at home.
What do I do next?
If you would like to visit us to look at Georgian House please call us on 0208 567 1955 or email us enquiries@ghnh.co.uk to arrange an appointment.